Question 1

How does the AI automation work?

Accepted Answer

Nieomi uses advanced Gemini AI to read your provided knowledge base and system instructions. It can draft responses for your agents to approve, or handle conversations entirely on its own when you're offline or busy.

Question 2

Can I customize the chat widget design?

Accepted Answer

Absolutely. You can change the brand color, widget icon (including custom uploads), welcome messages, and proactive greetings to perfectly match your website's look and feel.

Question 3

What happens if I'm offline?

Accepted Answer

You can configure Business Hours to automatically show an offline message or let the AI bot handle inquiries while you are away. We also support email notifications for missed chats.

Question 4

Is there a limit to the number of conversations?

Accepted Answer

No. Both our Starter and Pro plans offer unlimited conversations. We believe you shouldn't be penalized for growing your business and talking to more customers.

Question 5

Can I install this on WordPress or Shopify?

Accepted Answer

Yes! Nieomi works on any website. We provide a simple copy-paste code snippet, and we also offer a downloadable WordPress plugin for easy installation.